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CUSTOMER SATISFACTIONProactive and personalized services are an important part of what consumers say they want from their independent insurance agents or brokers. And while most ...

Buying Insurance Online Still A Gamble For Consumers Quotes to buyers from some carriers vary by hundreds of dollars, depending on sourceIf youre a consumer ...

RATING ENGINEUp to SpeedTaking two weeks to institute a rate change was too long for an online insurer. The right platform now gets the job ...

Study: Auto Insurer Web Sites A User DisasterBy Daniel HaysNU Online News Service, March 23, 4<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" /> :15 p.m. ...

The Technology Evaluation Center (TEC) of the Blue Cross and Blue Shield Association (BCBSA) has launched a new Internet resource both to provide physicians, consumers, ...

LEGACY SYSTEMSThe Technology Everyone Loves to HateLike many industry analysts, Jamie Bisker, TowerGroups director of research-insurance practice, has heard the gripes from carriers about legacy ...

Report Benchmarks Online Auto CarriersAn independent technology consulting firm said its benchmarking survey shows that when it comes to the customers ease of use to ...

Esurance, InsWeb Join Forces July 24Esurance Inc., a direct-to-consumer personal auto insurance company, announced that it is now participating in InsWeb's online insurance marketplace as ...