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One size does not fit all when it comes to today's small-business insurance needs.
The rise of alternative channels should prompt insurers to bolster agency force and diversify distribution options.
Many of the questions policyholders take to their insurer or agent lend themselves to automated self-service.
Small business owners now want customized, adjustable policies and enhanced risk-management services.
In todays competitive environment, brokers in the small business insurance marketplace are implementing strategies that they hope can help them not only survive, but thrive.