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In the early 1990s, the claim industry received a startling wake-up call. There were thousands of accidents involving SUVs that flipped.

Online sites that tout insurance brokers' services are great sources of information for Web-savvy policyholders. They can also be goldmines for less welcome visitors: plaintiffs' lawyers looking for

The Virginia State Police's Insurance Fraud Program (IFP) is utilizing the social-networking titan to further their fight against insurance fraud, part of a new cyber campaign to educate citizens

Claims News Service, Aug. 4, 4:44 p.m. EST -- Facebook, long the realm of socially hyperactive college students and internet-addicted high schoolers, is now home to the Virginia State Police's new

At the end of the day (or in the beginning, for that matter), the business of business is making money. And not just generating revenue, but generating enough revenue so that not only will EBITDA look

Frustration is natural but not inevitable whenbusiness users are asked to change the waythey do work. There are methods to relievethe tension, and chief among them is to communicate why and how the ch

There is an old saying, "children should be seen and not heard." I often wonder whether the insurance industry has expanded that concept, because they often act as if their customers should be seen

Remember the old saying, "children should be seen and not heard at the dinner table"? The insurance industry has expanded that concept, because they often ...