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Actively contacting clients pre-renewal may be the only effective way to address customer concerns about rate increases.

Auto insurers are struggling to transition claimants to digital claims reporting solutions, according to J.D. Power.

Advisory organizations perform some of the same functions as statistical agents, such as developing statistical plans and collecting data from insurers.

NU 2018 Agency of the Year Award Winner: Leveraging technology and targeting niches put this independent insurance agency on a steady course to a century of service.

NU 2018 Agency of the Year Award Winner: CEO Brendan Morris and his team are digging in.

NU 2018 Agency of the Year Award Winner: This independent insurance agency is focused on the future.

The emergence of dynamic new startups has begun to yield major shifts in the industry.

Customers are at the heart of every business's success and their satisfaction must be a top priority.