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A recent customer satisfaction survey conducted by the American Customer Satisfaction Index (ACSI) produced good and bad news for the insurance industry.

The property and casualty insurance industry continued to edge out life and health insurers in a customer satisfaction survey, but overall satisfaction with p&c dropped slightly, according to a national survey.

One of the challenges insurance technology leaders dealt with over the past year was to create better transparency as IT helped its business partners deal with the economic realities of 2009.

The American Academy of Actuaries said it has elected Mary Frances Miller as president-elect to succeed Ken Hohman when he becomes Academy president at the close of its annual meeting Oct. 26.

Named as one of the "Best Places to Work" three times in 2009, Assurance Agency, Schaumburg, Ill., has a lot to brag about.

With a focus on tax, regulation, investment and other issues for risk retention groups at its annual conference, Sept. 23-25, the National Risk Retention Association said it also will feature experts discussing retention of customers and growth.

Weather forecasters pondering the possible track of Tropical Storm Danny said it could make a run at North Carolina and the Northeast over the weekend, possibly becoming a weak hurricane.

Producers should be able to collect annuity sales commissions even when they have not recommended the transactions, insurance industry commenters say.