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With the economy impacting the operating budgets of agencies and carriers alike, CSRs are being asked to do more and do it fastera task that requires an effective agency-carrier technology partnership.

Claims management is an inherently collaborative activity. Here, we discuss three logical entry points for implementing technology to support adjusters and the entire organization.

Claims management is an inherently collaborative activity. Here, we discuss three logical entry points for implementing technology to support adjusters and the entire organization.

From the mechanics of the hiring process to establishing clear company policy, identifying the professional risks inherent in social media is becoming more important than ever.

Promotions with Paul Davis, Cooper Gay Re and Willis.

Many young agents struggle when entering this industry, especially in the areas of client relationships, financial burdens and carrier appointments. Our panel of sharpshooting young agents discusses how to overcome these challenges, and what skills young agents need to make an impact.

Industry consultants agree that investing in young talent, keeping their associates motivated and exploring the meaning of quality service are key factors in providing major payoffs for agencies. Consultants also give advice on what steps agencies should take to continue operations in a soft market.

With 67 percent growth expected in the construction industry by 2020, enterprise-wide measures need to be taken to begin to identify and manage major risks, according to a report by Aon.