The customer may be king, but insurers cant afford to treat every customer like one. Knowing who to retain, who to target for up-selling and who deserves royal treatment are goals behind todays customer analytic solutions.
A recent report provides some evidence that companies in certain sectors that invest in state-of-the-art claims processing practices and technologies may be reaping the benefits of demonstrable efficiencies and lower costs.
Although insurance-technology budgets are increasing for 2014, spending ratios remain within historical ranges, and the overall trend for the industry appears to be continuity and incremental advancement rather than giant leaps forward, according to a recent report.
Although insurance-technology budgets are increasing for 2014, spending ratios remain within historical ranges, and the overall trend for the industry appears to be continuity and incremental advancement rather than giant leaps forward, according to a recent report.
In the competitive commercial-lines space, technology is becoming an increasingly important part of insurers efforts to attract, retain and serve clients. Find out where carriers are making the most significant investments.
In the competitive commercial-lines space, technology is becoming an increasingly important part of insurers efforts to attract, retain and serve clients. Find out where carriers are making the most significant investments.
We asked four leading insurance industry analysts the following question: What are the important steps insurers need to take to improve the quality of their data in preparation for the installation of analytical tools?
Weve written quite a bit over the past year about direct writers and how insurers are not necessarily looking to get rid of the middle man in the insurance deal, but are seeking alternate ways to deliver products and communicate with their customers, the policyholders that purchase their products.