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J.D. Power: Here's what insurance agents need to know about building client value in an increasingly digital business landscape.

As carriers look to reduce overhead, the use of InsurTech and other cost-effective measures may increase.

Given current headwinds, insurance carriers need to focus on retaining market share and providing assistance to customers.

Auto insurance policyholders appear to have mixed emotions about the recent spate of pandemic-related premium discounts and credits.

Embracing data analytics is one of the smartest, most innovative ways to grow an insurance business.

Agencies should begin their crisis plans now to not only survive the COVID-19 disruption but also accelerate recovery and growth.

Managed digital business services can play a key role in transformation as insurers explore new tools.

One top car insurance carrier received an 'F' from the Consumer Federation of America for its premium refund response. Other insurers have done nothing.