{
  "author": {
    "name": "Vivienne Zimmermann",
    "webUrl": "/author/profile/vivienne-zimmermann/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2019/11/05/keeping-the-human-touch-in-the-digital-insurance-age/",
        "title": "Keeping the human touch in the digital insurance age",
        "byline": "Vivienne Zimmermann",
        "kicker": "Commentary",
        "prettyDate": "November 05, 2019",
        "timeToRead": "6 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2019/10/Customer-Call-Center_iStock.jpg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/vivienne-zimmermann/",
            "name": "Vivienne Zimmermann"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
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        ],
        "summary": "To create an authentic experience reflective of your brand, keep critical customer facing operations in-house.",
        "body": null
      }
    ]
  }
}