{
  "author": {
    "name": "Tom Harrington",
    "webUrl": "/author/profile/tom-harrington/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 3,
    "social": [],
    "articles": [
      {
        "uri": "/2020/11/09/survey-digital-transformation-is-no-longer-just-nice-to-have/",
        "title": "Survey: Digital transformation is no longer just 'nice to have'",
        "byline": "Tom Harrington",
        "kicker": "Research",
        "prettyDate": "November 09, 2020",
        "timeToRead": "5 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2020/11/Digital-Transformation_City-Skyline_Shutterstock.jpg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/tom-harrington/",
            "name": "Tom Harrington"
          }
        ],
        "kickerNode": [
          {
            "uri": "/research/",
            "sectionName": "Research"
          }
        ],
        "summary": "Most businesses overestimated their digital readiness and ability to handle the surge of customer requests triggered by the pandemic.",
        "body": null
      },
      {
        "uri": "/2020/06/30/setting-up-for-success-in-an-unpredictable-world/",
        "title": "Setting up for success in an unpredictable world",
        "byline": "Tom Harrington",
        "kicker": "Commentary",
        "prettyDate": "June 30, 2020",
        "timeToRead": "4 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2020/06/Business-Trust_Empathy_Shutterstock.jpg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/tom-harrington/",
            "name": "Tom Harrington"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "While insurers need to do what they can to hold onto their valued customers, they don't need to put their own organizations at risk.",
        "body": null
      },
      {
        "uri": "/2011/11/28/customers-and-the-claims-value-chain/",
        "title": "Customers and the Claims Value Chain",
        "byline": "Tom Harrington",
        "kicker": "Market Insights",
        "prettyDate": "November 28, 2011",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/tom-harrington/",
            "name": "Tom Harrington"
          }
        ],
        "kickerNode": [
          {
            "uri": "/market-insights/",
            "sectionName": "Market Insights"
          }
        ],
        "summary": "Follow these tips for providing a highly consistent and personalized claim service experience.",
        "body": null
      }
    ]
  }
}