{
  "author": {
    "name": "Terry Buechner",
    "webUrl": "/author/profile/terry-buechner/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 2,
    "social": [],
    "articles": [
      {
        "uri": "/2017/07/24/5-tips-for-using-technology-to-boost-customer-engagement/",
        "title": "5 tips for using technology to boost customer engagement",
        "byline": "Terry Buechner",
        "kicker": "Commentary",
        "prettyDate": "July 24, 2017",
        "timeToRead": "7 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/terry-buechner/",
            "name": "Terry Buechner"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Research indicates insurers stink at service. What's more, technology is evolving and insurance customer demands are changing faster than ever before.",
        "body": null
      },
      {
        "uri": "/2017/02/06/embrace-the-shift-transforming-the-insurance-industry-from-the-outside-in/",
        "title": "Embrace the shift! Transforming the insurance industry from the outside-in",
        "byline": "Terry Buechner",
        "kicker": "Commentary",
        "prettyDate": "February 06, 2017",
        "timeToRead": "8 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/terry-buechner/",
            "name": "Terry Buechner"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Cultivating a deep understanding of customers needs and desires should be the first step any insurer takes as it begins or accelerates its own digital transformation.",
        "body": null
      }
    ]
  }
}