{
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    "articles": [
      {
        "uri": "/2023/11/03/10-best-practices-for-insurance-customer-retention/",
        "title": "10 best practices for insurance customer retention",
        "byline": "Steve Johnson",
        "kicker": "Slideshow",
        "prettyDate": "November 03, 2023",
        "timeToRead": "4 minute",
        "image": {
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        "summary": "A true omnichannel experience drives customer engagement.",
        "body": null
      },
      {
        "uri": "/2021/09/16/in-the-age-of-amazon-does-customer-engagement-really-matter/",
        "title": "In the age of Amazon, does customer engagement really matter?",
        "byline": "Steve Johnson",
        "kicker": "Best Practices",
        "prettyDate": "September 16, 2021",
        "timeToRead": "5 minute",
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        "summary": "Now more than ever, insurers must double down on customer experience and treat policyholders as people rather than a policy number.",
        "body": null
      }
    ]
  }
}