{
  "author": {
    "name": "Nicole Michaels",
    "webUrl": "/author/profile/nicole-michaels/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 5,
    "social": [],
    "articles": [
      {
        "uri": "/2016/09/08/6-trends-that-will-change-insurance-claims/",
        "title": "6 trends that will change insurance claims",
        "byline": "Nicole Michaels",
        "kicker": "News",
        "prettyDate": "September 08, 2016",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/nicole-michaels/",
            "name": "Nicole Michaels"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Insurers' claims departments will end up with fewer employees as new tools and technology will handle most of the reporting, inspecting and adjusting.",
        "body": null
      },
      {
        "uri": "/2016/09/08/6-trends-that-will-change-insurance-claims/",
        "title": "6 trends that will change insurance claims",
        "byline": " Nicole Michaels ",
        "kicker": "News",
        "prettyDate": "September 08, 2016",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/nicole-michaels/",
            "name": "Nicole Michaels"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Insurers' claims departments will end up with fewer employees as new tools and technology will handle most of the reporting, inspecting and adjusting.",
        "body": null
      },
      {
        "uri": "/2013/05/29/customer-experience-is-a-strategic-differentiator-in-claims/",
        "title": "Customer Experience is a Strategic Differentiator in Claims",
        "byline": "Nicole Michaels",
        "kicker": "News",
        "prettyDate": "May 29, 2013",
        "timeToRead": "11 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/nicole-michaels/",
            "name": "Nicole Michaels"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "In recent years, the insurance industry has witnessed intense competition for customers across every segment of the market. Claims has become a central front in this heated battle for market share.",
        "body": null
      },
      {
        "uri": "/2013/05/29/customer-experience-is-a-strategic-differentiator/",
        "title": "Customer Experience is a Strategic Differentiator in Claims",
        "byline": " Nicole Michaels ",
        "kicker": "News",
        "prettyDate": "May 29, 2013",
        "timeToRead": "11 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/nicole-michaels/",
            "name": "Nicole Michaels"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "In recent years, the insurance industry has witnessed intense competition for customers across every segment of the market. Claims has become a central front in this heated battle for market share.",
        "body": null
      },
      {
        "uri": "/2010/11/02/see-the-big-picture-with-global-claim-management/",
        "title": "See the 'Big Picture' With Global Claim Management",
        "byline": "Paul Tuhy, Nicole Michaels",
        "kicker": "Market Insights",
        "prettyDate": "November 02, 2010",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/paul-tuhy-nicole-michaels/",
            "name": "Paul Tuhy, Nicole Michaels"
          }
        ],
        "kickerNode": [
          {
            "uri": "/market-insights/",
            "sectionName": "Market Insights"
          }
        ],
        "summary": "Insurance companies talk about their expertise, their customer service, and their financial strength, but it is only when a customer suffers a loss and files a claim that the insurer has a real opportunity to deliver on its promise to the customer.",
        "body": null
      }
    ]
  }
}