{
"author": {
"name": "Mike Furlong",
"webUrl": "/author/profile/mike-furlong/",
"description": "",
"imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
"estimate": 3,
"social": [],
"articles": [
{
"uri": "/2020/03/11/2020-is-the-year-technology-will-transform-the-commercial-lines-experience/",
"title": "2020 is the year technology will transform the commercial lines experience",
"byline": "Mike Furlong",
"kicker": "Commentary",
"prettyDate": "March 11, 2020",
"timeToRead": "5 minute",
"image": {
"uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2020/03/Digital-future-Shutterstock.jpg",
"width": "620",
"height": "372"
},
"authors": [
{
"webUrl": "/author/profile/mike-furlong/",
"name": "Mike Furlong"
}
],
"kickerNode": [
{
"uri": "/commentary/",
"sectionName": "Commentary"
}
],
"summary": "An outdated process will finally see significant changes as customers demand a complete and modern digital insurance experience.",
"body": null
},
{
"uri": "/2019/09/06/why-insurance-agents-should-adopt-electronic-payments/",
"title": "Why insurance agents should adopt electronic payments",
"byline": "Mike Furlong",
"kicker": "Commentary",
"prettyDate": "September 06, 2019",
"timeToRead": "5 minute",
"image": {
"uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2019/09/E-payment-Shutterstock.jpg",
"width": "620",
"height": "372"
},
"authors": [
{
"webUrl": "/author/profile/mike-furlong/",
"name": "Mike Furlong"
}
],
"kickerNode": [
{
"uri": "/commentary/",
"sectionName": "Commentary"
}
],
"summary": "Going from pen and paper to e-payments can be well worth it for insurance agencies.",
"body": null
},
{
"uri": "/2019/08/28/how-insurance-agencies-can-boost-customer-retention-by-95/",
"title": "How insurance agencies can boost customer retention by 95%",
"byline": "Mike Furlong",
"kicker": "Commentary",
"prettyDate": "August 28, 2019",
"timeToRead": "4 minute",
"image": {
"uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2019/08/Customer-retention-Shutterstock.jpg",
"width": "620",
"height": "372"
},
"authors": [
{
"webUrl": "/author/profile/mike-furlong/",
"name": "Mike Furlong"
}
],
"kickerNode": [
{
"uri": "/commentary/",
"sectionName": "Commentary"
}
],
"summary": "The average retention rate for the industry is 84%, but top companies are beating that average by 10% or more.",
"body": null
}
]
}
}