{
  "author": {
    "name": "Mary Lou Dobbs",
    "webUrl": "/author/profile/mary-lou-dobbs/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2010/06/30/overcoming-roadblocks-to-customer-service/",
        "title": "Overcoming Roadblocks to Customer Service",
        "byline": "Mary Lou Dobbs",
        "kicker": "News",
        "prettyDate": "June 30, 2010",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/mary-lou-dobbs/",
            "name": "Mary Lou Dobbs"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
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        ],
        "summary": "By actively listening with empathy, challenging old models, and expressing a willingness to learn and implement a new skill set, insurers can move in the direction of a long-term, loyal customer base.",
        "body": null
      }
    ]
  }
}