{
  "author": {
    "name": "Jon Picoult",
    "webUrl": "/author/profile/jon-picoult/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 7,
    "social": [],
    "articles": [
      {
        "uri": "/2017/03/28/are-you-wasting-money-on-customer-experience/",
        "title": "Are you wasting money on customer experience?",
        "byline": "Jon Picoult",
        "kicker": "News",
        "prettyDate": "March 28, 2017",
        "timeToRead": "7 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/jon-picoult/",
            "name": "Jon Picoult"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "The vast majority of customer experience improvement programs launched by insurance providers will fail, according to a recent study by Avaya.",
        "body": null
      },
      {
        "uri": "/2017/03/28/are-you-wasting-money-on-customer-experience/",
        "title": "Are you wasting money on customer experience?",
        "byline": " Jon Picoult ",
        "kicker": "News",
        "prettyDate": "March 28, 2017",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/jon-picoult/",
            "name": "Jon Picoult"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "The vast majority of customer experience improvement programs launched by insurance providers will fail, according to a recent study by Avaya.",
        "body": null
      },
      {
        "uri": "/2013/10/16/insurers-greatest-missed-opportunity/",
        "title": "Insurers’ Greatest Missed Opportunity",
        "byline": " Jon Picoult ",
        "kicker": "Commentary",
        "prettyDate": "October 16, 2013",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/jon-picoult/",
            "name": "Jon Picoult"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Hurricane Sandy presented insurers with an incredible opportunity to demonstrate their value--not just to claimants, but to all customers.",
        "body": null
      },
      {
        "uri": "/2013/10/16/insurers-greatest-missed-opportunity/",
        "title": "Insurers’ Greatest Missed Opportunity",
        "byline": "Jon Picoult",
        "kicker": "Commentary",
        "prettyDate": "October 16, 2013",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/jon-picoult/",
            "name": "Jon Picoult"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Hurricane Sandy presented insurers with an incredible opportunity to demonstrate their value--not just to claimants, but to all customers.",
        "body": null
      },
      {
        "uri": "/2012/01/06/the-secret-to-selling-multiple-lines/",
        "title": "The Secret to Selling Multiple Lines",
        "byline": "Jon Picoult",
        "kicker": "",
        "prettyDate": "January 06, 2012",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/jon-picoult/",
            "name": "Jon Picoult"
          }
        ],
        "kickerNode": [],
        "summary": "For decades, diversified insurers have doggedly pursued the Holy Grail: getting customers to purchase from them multiple types of coverage.",
        "body": null
      },
      {
        "uri": "/2010/10/31/why-do-customers-tune-out-insurers/",
        "title": "Why Do Customers Tune Out Insurers?",
        "byline": "Jon Picoult",
        "kicker": "",
        "prettyDate": "October 31, 2010",
        "timeToRead": "10 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/jon-picoult/",
            "name": "Jon Picoult"
          }
        ],
        "kickerNode": [],
        "summary": "Is anyone listening? At one time or another, it's a question that crosses the mind of every businessperson, from C-suite executive to small business owner.",
        "body": null
      },
      {
        "uri": "/2009/04/19/flight-to-quality-might-be-bumpy-ride-for-buyers/",
        "title": "Flight To Quality Might Be Bumpy Ride For Buyers",
        "byline": "Jon Picoult",
        "kicker": "",
        "prettyDate": "April 19, 2009",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/jon-picoult/",
            "name": "Jon Picoult"
          }
        ],
        "kickerNode": [],
        "summary": "Economic events over the past year have shaken consumer confidence to its core. In the financial services industry, even the calmest and most level-headed consumers have been rattled by the month-to-month parade of bad news.",
        "body": null
      }
    ]
  }
}