{
  "author": {
    "name": "Ezra Steinberg Christina Bramlet",
    "webUrl": "/author/profile/ezra-steinberg-christina-bramlet/",
    "description": "",
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    "articles": [
      {
        "uri": "/2013/05/08/ace-sneak-preview-claims-is-a-customer-service-bus/",
        "title": "ACE Sneak Preview: "Claims Is A Customer Service Business"",
        "byline": " Ezra Steinberg, Christina Bramlet ",
        "kicker": "News",
        "prettyDate": "May 08, 2013",
        "timeToRead": "5 minute",
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        },
        "authors": [
          {
            "webUrl": "/author/profile/ezra-steinberg-christina-bramlet/",
            "name": "Ezra Steinberg, Christina Bramlet"
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        ],
        "summary": "Cultivating soft skills will elevate claims employee performance so they can better serve customers.",
        "body": null
      }
    ]
  }
}