{
  "author": {
    "name": "Doug Cox",
    "webUrl": "/author/profile/doug-cox/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
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    "articles": [
      {
        "uri": "/2019/03/13/the-importance-of-digital-customer-communications-software/",
        "title": "The importance of digital customer communications software",
        "byline": "Doug Cox",
        "kicker": "Commentary",
        "prettyDate": "March 13, 2019",
        "timeToRead": "6 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2019/03/Chatbot-Shutterstock.jpg",
          "width": "616",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/doug-cox/",
            "name": "Doug Cox"
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        "kickerNode": [
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            "uri": "/commentary/",
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        ],
        "summary": "Here's how a managed service provider (MSP) can help optimize customer communications.",
        "body": null
      }
    ]
  }
}