{
  "author": {
    "name": "Colleen Risk",
    "webUrl": "/author/profile/colleen-risk/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2017/10/26/chatbots-the-smart-solution-for-insurance-customer-service/",
        "title": "Chatbots: The smart solution for insurance customer service",
        "byline": "Colleen Risk",
        "kicker": "Commentary",
        "prettyDate": "October 26, 2017",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/colleen-risk/",
            "name": "Colleen Risk"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Insurers are under increasing pressure to cut costs and offer better digital services to their customers. Chatbots that serve as virtual insurance agents can help.",
        "body": null
      }
    ]
  }
}