The following article was derived from a presentation given at the ASCnet TENcon meeting, which was held last October in Orlando, Fla.) Several years ago, we worked in an insurance agency whose owner began every staff meeting by asking, "What kind
The following article was derived from a presentation given at the ASCnet TENcon meeting, which was held last October in Orlando, Fla.) Several years ago, we worked in an insurance agency whose owner began every staff meeting by asking, "What kind