{
  "author": {
    "name": "Chuck Lowe",
    "webUrl": "/author/profile/chuck-lowe/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2007/03/18/tech-tools-can-bolster-customer-service/",
        "title": "Tech Tools Can Bolster Customer Service",
        "byline": "Chuck Lowe",
        "kicker": "",
        "prettyDate": "March 18, 2007",
        "timeToRead": "3 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/chuck-lowe/",
            "name": "Chuck Lowe"
          }
        ],
        "kickerNode": [],
        "summary": "I contend that customer service and technology are not two disparate terms--and that agencies providing the best customer service are also diligent in offering customers the benefits of the latest",
        "body": null
      }
    ]
  }
}