{
  "author": {
    "name": "Chris Charlton",
    "webUrl": "/author/profile/chris-charlton/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 4,
    "social": [],
    "articles": [
      {
        "uri": "/2010/01/03/relationship-analytics-in-performance-management/",
        "title": "Relationship Analytics in Performance Management",
        "byline": "Chris Charlton",
        "kicker": "News",
        "prettyDate": "January 03, 2010",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/chris-charlton/",
            "name": "Chris Charlton"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Insurers are using relationship analytics to identify and confront factors affecting customer satisfaction while forging solutions, which may include changes in personnel, processes, and vendors.",
        "body": null
      },
      {
        "uri": "/2009/12/06/redefining-the-business-analyst/",
        "title": "Redefining the Business Analyst",
        "byline": "Chris Charlton",
        "kicker": "News",
        "prettyDate": "December 06, 2009",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/chris-charlton/",
            "name": "Chris Charlton"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "The title "business analyst" has been misappropriated by IT and needs to be returned to the business side. Who would have thought that a simple misnomer would have such far-reaching consequences?",
        "body": null
      },
      {
        "uri": "/2009/10/18/business-analytics-enable-better-leadership/",
        "title": "Business Analytics Enable Better Leadership",
        "byline": "Chris Charlton",
        "kicker": "",
        "prettyDate": "October 18, 2009",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/chris-charlton/",
            "name": "Chris Charlton"
          }
        ],
        "kickerNode": [],
        "summary": "Analytics ensure that adjusters are devoting their time to claims where they have an opportunity to impact the settlement. This means that the leadership team can redirect their attention to monitoring trends and impacting results.",
        "body": null
      },
      {
        "uri": "/2009/08/09/the-next-frontier-straight-through-claim-processing/",
        "title": "The Next Frontier: Straight-Through Claim Processing",
        "byline": "Chris Charlton",
        "kicker": "",
        "prettyDate": "August 09, 2009",
        "timeToRead": "8 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/chris-charlton/",
            "name": "Chris Charlton"
          }
        ],
        "kickerNode": [],
        "summary": "Automation is becoming an operational necessity, as customers expect hassle-free service. Embracing data analytics and self-service options can help insurers realize breakthrough efficiencies while enhancing customer service.",
        "body": null
      }
    ]
  }
}