News & Analysis

Distribution Channels

How carriers can support a customer-centric perspective

The process of understanding the customer journey across communication and distribution channels--while creating a consistent customer experience--has largely eluded the...

Analytics & Data

Connected 'things' offer opportunities for auto insurers, and their customers

Auto insurers who take advantage of the opportunities posed by the 'Internet of Things' will differentiate themselves in a commoditized...

Analytics & Data

8 tech trends that will change how carriers do business

Don't fall behind: Carriers’ appetites for more data—for better underwriting and risk selection—and desire to drive down costs are fueling...

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