Claims Magazine October 2012
Cover Story
We The People
In times of crisis, we can call on claims professionals to help restore order. But are employers rising to the occasion to provide an appropriate benefits package?
Departments
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The Pursuit of Happiness… At Work
Most agree that societies should foster the happiness of their citizens. Waters get murky, however when this onus is shifted to a profession or an employer.
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Ruling Absolves Army Corps of Engineers of Katrina Liability
A federal appeals court has reversed itself, throwing out a landmark ruling that made the Army Corps of Engineers liable for billions of dollars in flood damage.
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CAIF: Tech Propels Anti-Fraud Strategies, But Challenges Persist
Ninety percent of respondents in CAIF's inaugural anti-fraud tech survey are still using only basic analytic tools.
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Claims Officers Desire More Investment in Technology Solutions
More investment in claims-management integration practices will benefit the bottom line of property and casualty insurers, chief claim officers say in a survey from Towers Watson.
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RMS Pegs Isaac Losses At $2 Billion
An updated estimate of U.S. insured losses from Hurricane Isaac falls between $1 billion and $2 billion.
Columns
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Judicial Interpretations of ‘Owned-But-Not-Insured’
What circumstances can invalidate the owned-but-not-insured exclusion? Some recent verdicts may provide guidance.
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In the Crucible
Plaintiff’s counsel sent you a demand that is open for 24 hours. The clock is ticking. What should you do?
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Do You Hear The People Sing?
Les Misérables features the song of "angry men." Today's songs and protests decry college debt, foreclosures and maxed-out credit cards.
Features
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Predictive Analytics Can End the Isolation
When combined with robust text mining, predictive analytics can enable better fraud and claims management, as well as more effective business rules.
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Learning Analytics: How Data Provides Direction
Analytics provide perspective about employee development and corporate performance, along with how your organization’s learning programs stack up in the industry.
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Technology a Driving Force in Auto Salvage
Technology is driving how salvage auto auction companies market to buyers and providers, as well as how vehicles are sold at auction. How are insurers benefitting?
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When The UM Claim Fails Because of the Insured
Juries sometimes grant damages based on the injury rather than negligence. This State Farm case raises questions about remedies available to insurers.
eAdvertorial
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What Customers Expect Now When Filing a Claim
Modernizing the claims experience to retain and acquire customers.
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Driving Maximum Customer Satisfaction with AudaNet
Audatex debuts its AudaNet Platform in North America to deliver optimized outcomes for insurers, peak performance for repair facilities, and maximum satisfaction for drivers.
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Franchising With Strategic Alliances and Managed Repair Services
Ready to eliminate time-consuming, mismanaged or potentially fraudulent exterior insurance restoration claims and streamline your contractor services?
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3D Wall Measurement Reports: Innovation in Aerial Measurement Technology
Technology developed by EagleView measures exterior walls of residential properties.
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New Mobile App Aims to Streamline Claims Assignments
The Textile Experts now offer a mobile app to meet adjusters' needs.
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Unlock the Value of Your Recorded Statements
Traditionally recorded statements have been difficult to manage, access, and use as a strategic data asset. That has changed.
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Salvage Solutions to Maximize Claims Recoveries
How to increase claims recovery values for salvage goods in a fraction of the time it takes with a typical process.
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The Future of Claims Fraud Detection
Technology originally developed for the Israeli Security Ministry is now being used to help identify fraudulent insurance claims.
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Thinking Beyond DRP to Deliver Better Service
Enhanced collaboration between repairers and insurers ensures better service, more choices for customers.
Resource Library
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Events
17th Annual America’s Claims Event
When: June 19-21, 2013
Where: Austin, Texas
The ONLY industry event where senior managers, practitioners & experts involved with claims operations can get the insight they need to implement effective and tactical strategies for their claims handling process.
