News & Analysis

Sales & Marketing

Customer loyalty begins with the insurance sales process

It costs less to maintain the loyalty of an existing customer than it does to acquire a new one. Here's...

Agency Management

Tips for your clients and employees to have a 'safe ride' this Thanksgiving

NHTSA offers advice for people who are planning to drive out of town for Thanksgiving.

Agency Management

P&C insurers hold their ground in customer satisfaction survey

The American Customer Satisfaction Index has released new data indicating that unhappiness with the finance and insurance sector overall is...

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