News & Analysis

Personal Lines Business

Insurance agents need specific notice when homeowners' property use changes

A New York court has ruled that an insured’s 'passing comment' to his insurance agent that he might rent out...

Agency Management

Keys to improving jewelry claim outcomes

December, April and September are the busiest months for jewelry claims.

Agency Management

The millennial claims writer: Training a new generation

Grammar, punctuation and word choice still matter in claims.

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