Transparent communication, a willingness to new ideas and the ability to adapt to changing situations are critical components of top-flight workers' comp risk management programs, according to Andrew Sabolic, executive director of the Workers' Compensation Institute (WCI).

"With communication, you are emphasizing to the employee that you are there to protect them and take care of them while they're at work," Sabolic said in a recent interview with PropertyCasualty360.com. "For me, that's the most important thing an employer can do."

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Steve Hallo

Steve Hallo is managing editor of PropertyCasualty360.com. He can be reached at [email protected]