Progressive insurance location in Queens, NY. September 28, 2021. Photo: Diego M. Radzinschi/ALM The suit alleges that Progressive does not use the same adjustment reports to determine actual cash value in other states. (Credit: Diego M. Radzinschi/ALM)

Progressive Casualty Insurance is facing a class action suit filed by a New York policyholder, who alleges the insurance company undervalues and underpays claims after a vehicle is deemed a total loss by using non-standard adjustment reports to determine the actual cash value (ACV).

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Steve Hallo

Steve Hallo is managing editor of PropertyCasualty360.com. He can be reached at [email protected]