With shops competing for a smaller number of technicians and increasing repair volumes, many shops have indicated they cannot repair as many vehicles at the same time as they did before the pandemic. With shops competing for a smaller number of technicians and increasing repair volumes, many shops have indicated they cannot repair as many vehicles at the same time as they did before the pandemic. (Photo: memorystockphoto/Adobe Stock)

Over the last several years, the collision repair industry has faced numerous challenges, including:

  • keeping employees safe during the pandemic while remaining open and operating as essential businesses;
  • managing parts and material shortages from supply chain disruptions;
  • navigating staffing challenges;
  • meeting a growing demand for training and tooling to support the repair of an increasingly complex vehicle fleet; and
  • addressing the increasing demand among customers for a digitized experience.

These challenges have impacted the auto insurance industry, as well. Nearly 90% of the overall collision repair industry revenue is from insurance-paid work — where the customer has made an insurance claim — while the remaining 10% is consumer paid out-of-pocket with no insurance claim.

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