Always be mindful of other business considerations policyholders may have with other parties involved in the claim/litigation. Preparing for, or addressing, other sensitivities or motivators in advance of disclosure to other parties often leads to better outcomes, says Gallagher Bassett's Blasio. (Photo: bizvector/Adobe Stock)
When it comes to complex claims, a variety of factors can contribute to their intricacy including: numerous stakeholders, the involvement of several insurers or reinsurers, the failure of multiple systems or a single factor that contributes to significant losses, the possibility of litigation and sometimes, the total cost of the loss. Determining liability and how coverage applies to a claim, can also be contributing factors.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
