Technology provides new opportunities to collect information and assess property damage. The right software can help adjusters virtually guide insureds through a damage assessment and verify aspects of the claim. (Photo: Southworks/Adobe Stock)
For homeowners, claims satisfaction is at a five-year low. Why? Slow and complicated processes have dragged out the time to repair. It takes roughly 18 days for carriers to review the damage and pay for repairs — a three-day jump from last year.
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