"Carriers have realized that they must prioritize insurance operations modernization," Dror Pockard, chief strategy officer for Earnix, said in a release. "Adopting new technology is critical to help insurers to improve customer experience. The time for modernization is now; any delay will harm carriers' ability to achieve their business goals." (Credit: greenbutterfly/Adobe Stock)
Although insurance carriers have taken up the Herculean task of modernizing their operations, most are struggling to fully realize those plans, according to a survey from Earnix, which found that 90% of insurers have not fully developed and executed operation modernization strategies.
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