The insurance industry's use of technology continues to evolve as carriers and policyholders become more comfortable with its implementation. The ability to accurately expedite multiple phases of the insurance process also continues to expand.

Several technology-based insurers have emerged in recent years, highlighting the benefits of tech-enabled insurance and changing some of the more traditional aspects of the insurance sales process, particularly for small businesses, which are the backbone of the U.S. economy.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]