Agents of the future must use video to their advantage, whether it's by marketing themselves to their clients directly on channels like YouTube or by creating digital proposals, a trend that accelerated during the pandemic and shows no signs of slowing down. (Credit: Adobe Stock) Agents of the future must use video to their advantage, whether it's by marketing themselves to their clients directly on channels like YouTube or by creating digital proposals, a trend that accelerated during the pandemic and shows no signs of slowing down. (Credit: Adobe Stock)

Across the board, finding the right talent is more challenging than it's ever been for independent agencies. And with new talent trends emerging daily — encompassing everything from hybrid work and the Great Resignation to quiet quitting and even quiet firing — the challenges continue to mount for independent insurance agencies to recruit and retain talent.

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