Every industry is seeing the challenges of hiring and retaining staff, and the insurance industry is no exception. The pandemic has changed the expectations of employees and employers as they navigate a hybrid work environment.
In the insurance industry, the increased adoption of insurtech has allowed carriers, brokers, agents and claims professionals to provide policyholders with the service they expect. It has also expanded their product opportunities, and allowed policyholders to purchase insurance and follow their claims in real-time.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
