Consumers are increasingly moving toward digital channels to handle daily tasks, shop for goods and enjoy entertainment. These trends also extend to insurance. Consumers increased their use of insurance and insurtech mobile apps by 26% in 2021 year over year, according to J.D. Power. And for those who used mobile apps for insurance, their customer satisfaction scores were significantly higher across all measures than those who used traditional channels.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
- Educational webcasts, resources from industry leaders, and informative newsletters.
- Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.