Earlier this year, Claims magazine and PropertyCasualty360.com partnered with Celent, a research advisory firm, to take the insurance industry's temperature on automating the claims process. Insurtech has become a dominant force in the industry and it was important to capture a broader picture of how companies and their policyholders view touchless claims.
Andrew Schwartz, an analyst with Celent, conducted the study and shared his findings at the recent America's Claims Executive Forum in New Orleans, La. Some of the results surprised him and some confirmed his hypotheses.
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