Throughout the last two years of the pandemic, companies around the globe navigated a change to remote and then hybrid work models for their teams. At the opening keynote for this year's America's Claims Executive Forum and Expo (ACE), Jodie Hopkins, commercial lines integrated operations leader for Westfield Insurance, explained some of the factors necessary to managing these workforces.
She advised leaders to be intentional about engaging with their teams. "Check on them regularly, learn to read your team members remotely and look to see who's trying to participate in the conversation."
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
