The study found that nearly every insurer's customer satisfaction scores dropped, demonstrating a widespread issue in the industry. (Credit: terovesalainen/stock.adobe.com) The study found that nearly every insurer's customer satisfaction scores dropped, demonstrating a widespread issue in the industry. (Credit: terovesalainen/stock.adobe.com)

Growing pains related to transitioning to digital services are to blame for property claims satisfaction hitting a five-year low, says the 2022 U.S. Property Claims Satisfaction Study from J.D. Power.

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Brittney Meredith-Miller

Brittney Meredith-Miller is assistant editor of PropertyCasualty360.com. She can be reached at [email protected].

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