Pre-authorization of treatment was found to be the primary "non-value-added" activity, or the most inefficient step in the workers' comp claim because it delays the start of physical therapy, according to One Call. (Credit: Shutterstock)
Lean methodology can speed up an injured worker's return to the job by pinpointing bottlenecks in the time between an on-the-job accident and the start of physical therapy treatment, according to a study conducted by One Call Senior Director of Continuous Improvement Omar Taha.
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Steve Hallo
Steve Hallo is managing editor of PropertyCasualty360.com. He can be reached at [email protected]
