Using fuzzy logic to identify insurance fraud in claims. Fuzzy logic is an artificial intelligence method that solves problems using qualitative (fuzzy) data to produce quantitative (measurable) results. (Photo: Africa Studio/Shutterstock.com)

Tackling fraud has never been more critical or difficult. What's more, the COVID-19 pandemic has undoubtedly shifted the fraud landscape. Fraudsters are becoming increasingly sophisticated with the arrival of new technologies.

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