Customer service after a loss. Restoration contractors provide a wide range of services, including fire, water damage and mold remediation after a catastrophic event. Vetting them ahead of a disaster takes some of the uncertainty out of the process. (Photo: ServiceMaster Restore)

Long-term business success hinges on a positive customer experience following a disaster. Until a home or business owner experiences property damage, the relationship between the policyholder and insurance provider is largely unknown.

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