The COVID-19 pandemic became a catalyst for the insurance industry to expand capabilities and connect with people in new ways while offering agents and brokers greater flexibility and work-life balance. (Photo: 2020 elenabsl/Shutterstock)
What hasn't already been said about the COVID-19 pandemic and its effect on businesses? After a temporary loss of equilibrium, we righted ourselves and started working remotely; later, the vaccines arrived, offering hope that things could return to normal. Now, the emergence of new variants and a surge in cases has us questioning ourselves again.
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