"Now the question is how to apply AI to make it end-to-end automation? Human resources could then be fully utilized in the handling of complex claims," Jose Guerrero, of Virtual Claims Services, Inc., said. (Credit: Travel mania/Shutterstock.com)
Although a spate of container-lost-at-sea incidents have occurred in the past few months, around 70% of ocean marine cargo claims have less than $10,000 in losses, according to Jose Guerrero, president of Virtual Claims Services, Inc., making the sector ripe for no-touch automation.
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Steve Hallo
Steve Hallo is managing editor of PropertyCasualty360.com. He can be reached at [email protected]
