In the latest installment of Insurance Speak, Troy Korsgaden, author of "Discussion Partner: A Radical Transformation to Unrivaled Service in the Insurance Industry," discusses the importance of maintaining personal, human relationships with clients, and how to maintain that connection as services become more digital.

This week's episode also offers insight into how agents and brokers can increase their relevance in the new insurance distribution ecosystem. As some agents struggle to adapt to emerging technology and evolving customer demands, Korsgaden offers solutions on how to overcome them and become more tech-savvy.

Listen in the player above, and be sure to subscribe to Insurance Speak on Spotify, Apple Music, Google Play or Libsyn.

Related:

• Insurance Speak: Secrets to success for independent agencies
• How agents must evolve to better serve their customers in the Digital Age
• Insurance Speak: Focusing on the future of insurance