(Photo: Black Salmon/Shutterstock) The widespread and colossal impact of COVID-19 on businesses and the lack of support policyholders felt from their insurers contributed to the decline in customer satisfaction in 2020 – a first in 8 years of the study. (Photo: Black Salmon/Shutterstock)

Businesses across every sector in every corner of the nation faced unprecedented challenges in 2020. Amplifying their struggles, many commercial policyholders were surprised to discover losses incurred as a result of the global pandemic were not covered under their existing policies.

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.