When customers interact with a chatbots, it is very similar to chatting with a human being. (Photo: Shutterstock)
Artificial intelligence (AI) has changed the insurance industry — and customer service is no exception. One of the most common forms of AI are the use of chatbots — instead of interacting with a human, you're "chatting" with a bot that's programmed to understand your questions and direct you to the right place.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
- Educational webcasts, resources from industry leaders, and informative newsletters.
- Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
