When insurance agents filled out the questionnaire for the 2020 NUPC/PIA Independent Agent Survey, respondents were offered a menu of potential choices when asked a broad question about what challenges their agency faces when it comes to adapting to new technologies and were told to check all that apply.

Since 2017, NU Property & Casualty has partnered with the National Association of Professional Insurance Agents (PIA) to develop insights from the perspective of independent property & casualty insurance agents and brokers throughout the U.S. This year's analysis was conducted by the experts at ALM Intelligence (a division of our parent company ALM Media, LLC).

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
Rosalie Donlon

Rosalie Donlon is the editor in chief of ALM's insurance and tax publications, including NU Property & Casualty magazine and NU PropertyCasualty360.com. You can contact her at [email protected].