QA Vector, the research arm of QA Financial, an independent information, resource and events company focused on helping financial services firms improve software quality, recently conducted a survey of these firms (including insurance companies, banks, asset managers and fintechs) and found that many of them are not adequately ensuring their digital properties are accessible. (Credit: goodluz/Shutterstock) QA Vector, the research arm of QA Financial, an independent information, resource and events company focused on helping financial services firms improve software quality, recently conducted a survey of these firms (including insurance companies, banks, asset managers and fintechs) and found that many of them are not adequately ensuring their digital properties are accessible. (Credit: goodluz/Shutterstock)

Insurance customers want to feel that they're in control and getting the best deals possible. Decisions about policies are often highly emotional — with customers looking to protect their life, health, family and valuables. Yet they are also complex, with policy language and coverage often difficult for the general public to decipher.

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