According to McKinsey, 80% of shoppers use a digital channel at some point during the insurance buying process. (Photo: iStock) According to McKinsey, 80% of shoppers use a digital channel at some point during the insurance buying process. (Photo: iStock)

How often do you take your clients' feedback into account? You probably respond immediately to any requests they have about their policies. But are you as quick to make adjustments to your agency operations if they comment on the service?

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.