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Auto insurance customers are more satisfied with the claim handling experience than ever before, according to the results of the J.D. Power 2019 U.S. Auto Claims Satisfaction Study™.
"The investments made by insurers in claim digitization and internal process improvements are resulting in shorter cycle times and an improved overall claim experience," David Pieffer, J.D. Power's vice president of Property & Casualty Insurance Intelligence, said in a press release. "The investment is paying off."
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Elana Ashanti Jefferson
Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].
